- How do I clean my jewelry?
It can be cleaned a few different ways: hand washed with a mild, all-natural soap and water- let air dry, in the dishwasher, or wiped down with a baby wipe. Our jewelry is water-proof and can withstand high heat. If you opt for the dishwasher, we recommend placing your jewelry in a dishwasher basket (like the kind used to wash baby feeding utensils and pacifiers in) on the top rack of your dishwasher. If you wish to sterilize it you can put it in boiling water for a few minutes, but be careful in removing it, it will be hot! Let cool completely before handling/using.
- How quickly will my order ship out?
Our processing time is usually 3-4 business days from the time you place your order. We ship USPS First-Class Mail, 4-7 business days within the US. Priority Mail Flat-Rate shipping is also available. International orders are shipped via USPS First-Class Mail International and can vary in delivery times depending on the location. Priority Mail International shipping is available to select countries. All shipping options will be shown at checkout.
- How can I track my shipment?
Once we have shipped out your order you will receive a shipment confirmation email including a USPS tracking number. Click the tracking number to link to the order's shipment status. USPS can take a few hours from the point of scanning in the package for it to update online.
- Do you ship internationally?
Yes! If there doesn't happen to be a shipping option to your country at check out please let us know by filling out a contact form and we will update that for you right away.
- How much is shipping to my country?
Our shipping costs depend on the country and weight of the items in your order. Once you've placed your desired items in your cart and proceed to check out, you will be able to get a shipping cost estimate to your location, prior to purchasing.
- What is your exchange/return policy?
We want you to be 100% satisfied with your Mama & Little jewelry! Please see our full returns & refund policy here. If you receive it and would prefer to exchange it for something else, your little isn't digging it, or if you just changed your mind about it please contact us at email@example.com and we'll do our best to make it right.
- Is it non-toxic?
Yes! Safety is our main priority. Our jewelry is 100% high-quality food-grade silicone, completely non-toxic. It is BPA, PVC, phthalate, latex, lead, and cadmium free. You can read more of our safety features and guidelines, and compliance here.
- Do you recommend I wash my jewelry prior to first use?
Yes. Like with anything your baby will come in contact with you should first give it a wash and also inspect it for any possible damage, if any parts may be damaged do not use and contact us to return the item for a replacement. Each jewelry item will arrive wrapped individually in a sealed baggie (keep away from children and dispose of properly) to keep it as clean and lint-free as possible until it gets to you.
- What is the cord made of?
Our cord is made of nylon. It's smooth, very durable, and comfortable to wear. It dries fast so drool won't be an issue!
- Should I hand over my necklace for my baby to play with or wear?
No. Please do NOT hand your baby any jewelry while not under adult supervision. Our jewelry is only intended to be worn by adults, it is NOT a toy. It should not be worn by babies/children. We include a card in each order that lists our product's safety features and guidelines, it can also be read here.
- Do you wholesale?
Yes, we do! If you have any questions regarding wholesale please email us at: firstname.lastname@example.org or proceed to fill out our wholesale application.
- Do you gift wrap?
Yes! We gift wrap every mamaandlittle.com order. Whether it be a gift for yourself (go on, you deserve it!) or a loved one, we carefully wrap it in printed tissue paper, seal it with washi tape, and place it in our signature cotton drawstring pouch that doubles as the perfect on-the-go storage to keep your jewelry clean and tangle-free! If you're gifting Mama & Little you can leave your gift message in the order notes section at check out and we'll handwrite it onto a note card!
- What does the "drop length" measurement mean?
Our drop length is the measurement of the necklace from the point of the attached clasp to where it drops, or where it hangs down at. This helps give you an idea of how long the necklace will be on you. So, the drop length of our Teresa for example, is 14inches. The full length of the necklace is double the drop length, so for this example it would be 28 inches. Same goes for finding out the full length of our other styles.
- Where is your product made?